Billing/Accounts/Certification
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Can I pay by check, credit card, or agency purchase order?
Checks and Credit Card: Yes, you can pay by check or credit card. When you select a course to purchase, you will have the option to select credit card payment or check payment. It will give you the option to specify if it is a personal check or an agency (company) check. When you select check payment, instructions will appear telling you who to make the check payable to, the form you need to print out to attach to your check, and where to mail it. Once payment is received, you will be given access to the course. If you have questions about this process, you can contact Technical Support at (877) 602-9877 or by email at ubswce@ce21.com.
Purchase Orders: There is also an option to select payment by purchase order. Instructions will appear after proceeding with this option. If you have questions about this process, you can contact Technical Support at (877) 602-9877 or by email at ubswce@ce21.com.
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I am having trouble logging in to my account.
In order to purchase a course or access one you already purchased, you will need to use the email address and password you entered when you registered for your account. If you don’t know what your user information is, or it isn't working for you, please call Technical Support at (877) 602-9877 to have your login information reset.
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Cancellation Policy
Live (In-Person, Online, and Hybrid) Trainings – Half and One Day: Full payment is due by the start of training. Participants may cancel by contacting the Office of Continuing Education by phone or email up to 10 business days prior to a training and receive a refund or a gift card minus a $50 processing fee.
Participants who cancel a half-day training (less than 5 hours) less than 10 business days prior to the training will receive a refund or a gift card minus a $50 processing fee. No gift cards or refunds will be issued within 24 hours of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Participants who cancel a one-day training (5 hours or more) less than 10 business days prior to the training will receive a gift card minus a $50 processing fee or a refund of 50% of their registration fee. No gift cards or refunds will be issued within 24 hours of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Live (In-Person, Online, and Hybrid) Training – Multi-Day: There is a $50 non-refundable deposit for all multi-day trainings. Full payment is due by the start of training. Participants may cancel by contacting the Office of Continuing Education by phone or email up to 30 calendar days prior to a training and receive a refund or a gift card minus a $50 processing fee and the $50 non-refundable deposit.
Participants who cancel less than 30 calendar days prior to the training will receive a gift card minus a $50 processing fee and the $50 non-refundable deposit or a refund of 50% of their registration fee. No gift cards or refunds will be issued with 5 or less business days’ notice before the start of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Online Training: Participants have up to 72 hours from purchase to contact the Office of Continuing Education by phone or email and request a refund for an online course.
Gift Cards: Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.
Substitute Attendance: If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.
Late Policy: Participants should plan on arriving prior to the start of the training to allow time for sign-in, registration, and training introductions. Participants arriving 20 minutes or more after the scheduled start time or departing 20 minutes or more prior to the scheduled end time will not receive any Continuing Education Credit and/or certificates associated with the training.
Check Refunds: Any refund requests for a check payment may take up to 2 – 4 weeks to process.
UB Cancelled Trainings: If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full.
Please be aware that if the University at Buffalo is closed the training may still be taking place. Please contact the Office of Continuing Education if you have any questions or concerns regarding whether or not a training is still being held.
Please email sw-ce@buffalo.edu or call 716-829-5841 for cancellations.
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How long do I have to complete a course?
Digital Seminar self-study course are available for purchase 365 day a year (self-study means no access to the instructor at the time you take the course). You have unlimited access from time of purchase to complete the course.
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How do I register additional participants?
To register additional participants add the desired course to your cart and proceed to cart. In your cart you can increase the quantity to the desired number of participants.
For individual live in-person and live online programs, those registering 3 or more individuals will automatically receive a discount in your cart at checkout. For anyone interested in registering a group of 10 or more individuals please contact us.
If you are a representative from an agency that would like to enroll multiple individuals in a certificate program, please contact us for group pricing.
If you previously took advantage of the "Additional Participant CE" feature, please note that it is no longer available on individual courses, please contact us for details.
