Billing/Accounts/Certification
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Can I pay by check, credit card, or agency purchase order?
Checks and Credit Card: Yes, you can pay by check or credit card. When you select a course to purchase, you will have the option to select credit card payment or check payment. It will give you the option to specify if it is a personal check or an agency (company) check. When you select check payment, instructions will appear telling you who to make the check payable to, the form you need to print out to attach to your check, and where to mail it. Once payment is received, you will be given access to the course. If you have questions about this process, you can contact Technical Support at (877) 602-9877 or by email at ubswce@ce21.com.
Purchase Orders: There is also an option to select payment by purchase order. Instructions will appear after proceeding with this option. If you have questions about this process, you can contact Technical Support at (877) 602-9877 or by email at ubswce@ce21.com.
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I am having trouble logging in to my account.
In order to purchase a course or access one you already purchased, you will need to use the email address and password you entered when you registered for your account. If you don’t know what your user information is, or it isn't working for you, please call Technical Support at (877) 602-9877 to have your login information reset.
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Cancellation Policy
The cancellation and refund policy below applies to individual courses. If you purchased multiple courses at one time they may be subject to individual processing fees. Participants can make payment or refund inquiries by contacting the Office of Continuing Education by phone 716-829-5844 or by email at sw-ce@buffalo.edu. Standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day.
Up to 3 CEs/Contact Hours
Up to 30 days prior to the training date
Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee
29 days to 2 days prior to the training date
Refund will be issued in the form of (1) a gift card minus a $15 processing fee OR (2) a refund to the original method of payment minus a $25 processing fee
24 hours or less prior to the training
No gift cards or refunds will be issued
3.25 - 5.75 CEs/Contact Hours
Up to 30 days prior to the training date
Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee
29 days to 2 days prior to the training date
Refunds will be issued in the form of (1) a gift card minus a $25 processing fee OR (2) a refund of 50% to original method of payment
24 hours or less prior to the training
No gift cards or refunds will be issued
6-11.75 CEs/Contact Hours
Up to 30 days prior to the training date
Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee
29 days to 2 days prior to the training date
Refunds will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
24 hours or less prior to the training
No gift cards or refunds will be issued
12 or more CEs/Contact Hours
Up to 60 days prior to the training date
Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee
59 to 6 days prior to the training date
Refund will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
5 days or less prior to the training
No gift cards or refunds will be issued
Visit ubswce.ce21.com and refer to the "CEs/Contact Hours" tab on the respective training page to confirm the number of approved CEs/Contact Hours.
There may be instances where a special workshop has additional cancellation rules that will be stated in the workshop description.
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How long do I have to complete a course?
Digital Seminar self-study course are available for purchase 365 day a year (self-study means no access to the instructor at the time you take the course). You have unlimited access from time of purchase to complete the course.
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How do I register additional participants?
To register additional participants add the desired course to your cart and proceed to cart. In your cart you can increase the quantity to the desired number of participants.
For individual live in-person and live online programs, those registering 3 or more individuals will automatically receive a discount in your cart at checkout. For anyone interested in registering a group of 10 or more individuals please contact us.
If you are a representative from an agency that would like to enroll multiple individuals in a certificate program, please contact us for group pricing.
If you previously took advantage of the "Additional Participant CE" feature, please note that it is no longer available on individual courses, please contact us for details.
