I am unable to open the video player or see the streaming video in the player.

1. Make sure you have the latest Adobe Flash Player, which can be downloaded from http://get.adobe.com/flashplayer/.
2. Try closing the viewer tab, returning to your online account and launching the course once more.
3. If you are still having problems, please contact Technical Support at ubswce@ce21.com  or (877) 602-9877.