LMSW and LCSW Licensing Exam Preparation Program

CEs/Contact Hours

Handouts

Trainer

Susan Green, LCSW Related Seminars and Products

Clinical Professor

UB School of Social Work

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Susan A. Green, LCSW, is one of our most popular instructors. Sue is a certified EMDR therapist with certification in Advanced Critical Incident Stress Management, Cognitive Processing Therapy and Trauma-Focused Cognitive Behavioral Therapy. Sue is a full time Clinical Professor at the University at Buffalo, School of Social Work, and director of the School's Institute on Trauma and Trauma-Informed Care. Sue trains locally and nationally, and has done international presentations on trauma and trauma-informed care.

Denise Krause, LCSW-R Related Seminars and Products

Clinical Professor and Associate Dean for Community Engagement and Alumni Relations

UB School of Social Work

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Denise Krause, LCSW-R, Clinical Professor and Associate Dean for Community Engagement and Alumni Relations at the University at Buffalo School of Social Work. With her expertise in Solution Focused approaches and work in incorporating this model with Trauma-Informed care, Denise provides extensive training and consultation to human service organizations. She is a sought-after trainer, and has been involved in several ongoing solution-focused training initiatives in New York State since 2005. Denise works with the New York State Office of Children and Family Services, county-level social service departments, and voluntary agencies to train at the administrative, supervisory and direct service levels. Solution-focused approaches to work at all levels of practice. Her hope is that by emphasizing engagement and listening before acting, professionals and agencies will create empowering practice communities.

Kathryn Kendall, EdD, LCSW-R Related Seminars and Products

Senior Assistant Dean for Enrollment and Online Programs

UB School of Social Work

Equipment Requirements

Required Hardware
- A computer (desktop/laptop) or mobile device (smartphone/tablet).
- Speakers/headphones/earbuds OR access to a phone to call in to the Zoom room.

Strongly Encouraged Hardware
- Webcam or mobile device with a camera for interacting in course activities.

Internet Connection
- A stable Internet connection of 56K or greater is required. (However, please note that a 56K connection may degrade the quality of your experience.)

Any questions about these requirements or other technical questions can be directed to sw-ce@buffalo.edu.

Online Course Access

Upon successful registration of the course you will be able to access the course materials. 

How do I test my system / access the online training?

To access the program, please log into your account. Please plan to log in 10 minutes prior to the start time. Click on the Launch Viewer button next to your program title to confirm you can see video and hear audio. You will enter the room with your microphone muted and your camera off. For the best experience, please leave these settings as is unless instructed otherwise. 

How do I access the course materials

To download course materials, log into your account. Under the seminar name click on the Handouts button.

For some trainings, the course handouts may not be available until the morning of the program.

Physical Product Refund Policy

Customers seeking a refund for a physical item that has been purchased but not shipped may receive a refund back to their original form of payment less a 5% processing fee. 

If the product has been received customers must email sw-ce@buffalo.edu to make a return request within 2 business days of receipt.

Shrink-wrapped or sealed products that have been opened and/or removed from original packaging may not be returned. 

Cancellation and Refund Policy

Cancellation Policy:

Live Online Trainings

The cancellation and refund policy below applies to individual courses. If you purchased multiple courses at one time they may be subject to individual processing fees. Participants can make payment or refund inquiries by contacting the Office of Continuing Education by phone 716-829-5844 or by email at sw-ce@buffalo.edu. Standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day.

Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $15 processing fee.  

Gift Cards

Gift cards can be used as payment toward future trainings. Gift cards never expire.

Loyalty Reward Points

• Participants who request a refund will forfeit any Loyalty Reward Points they may have received from that purchase.
• Participants who request a refund on a purchase paid for with Loyalty Reward Points will have those rewards credited back to their account within 5 business days of the refund being processed.

Substitute Attendance

If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.

Check Refund

Any refund requests for a check payment may take up to 4 weeks to process.

UB Cancelled Trainings

• If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full.
• Please be aware that if the University at Buffalo is closed trainings and workshops may still be taking place.
• Please contact the Office of Continuing Education at sw-ce@buffalo.edu or 716-829-5841 if you have any questions or concerns regarding whether or not a training is still being held.

Additional questions and support?

Please email sw-ce@buffalo.edu or call 716-829-5841.