This is the Live Online offering of Dealing with Challenging Clients: Why Don’t They Just Get Over It? Please see the Live In-Person offering if you prefer to take this course in-person. Please email sw-ce@buffalo.edu if you have questions regarding this program.
Credit Available - See CEs/Contact Hours tab below.
Live interactive webinar: Participants will have the opportunity to engage in discussion by unmuting and directly asking questions or through the chat feature in Zoom.
Course Dates:
Mon., July 18, 2022 from 8:45 am to 4:30 pm
Tues., July 19, 2022 from 8:45 am to 4:30 pm
The delivery format for this training is a hybrid model. You can register for the Live In-Person Training or the Live Online Training. They will be held simultaneously.
As practitioners or helping professionals, we find ourselves faced with clients who present as annoying, passive, aggressive, stubborn, refusing to communicate fairly, stuck in the past, and unwilling to move forward. This behavior affects the communication and learning process and limits our clients’ ability to benefit from the services we provide. Familiarity with typical trauma reactions will allow conflict resolvers and other professionals to shift their thinking and take a different approach.
Many trainings give you the textbook information about trauma. This training gives you a powerful experience and insight into trauma effects, how your clients are affected every day of their lives, and why they can’t just “get over it” and move on. This experiential workshop will equip you to recognize clients’ trauma and help them break free and move forward.
This training is rooted in polyvagal theory, provides core concepts and skills from neurobiology, conflict transformation, spirituality, and restorative justice to address the needs of trauma-impacted individuals and communities.
Trauma affects individuals, families, and communities and can fuel continuing cycles of conflict and harm. This training pulls together a wide variety of professionals and paraprofessionals into an experiential trauma training that goes right to the core and helps you connect on a deeper level with other participants and your clients. It will challenge your assumptions about why some trauma survivors seem stuck and not be able to “just get over it” and move on. After completion of this program, you will reach a level of providing trauma-informed care beyond what you were previously able to give to your clients.
Learning Objectives:
After successful completion of this course, students will be able to:
Research: SAMSHA produces and provides a number of publications on substance use and mental health. Google Scholar provides links to a number of research studies on trauma and addiction.
Target Audience: social workers, mental health practitioners, creative arts therapists, marriage and facility therapists, psychologists, addiction professionals, case managers, legal professionals, restorative justice professionals, school counselors, clergy, medical staff, emergency and disaster first responders and other interested individuals working with trauma survivors.
Customer ServiceWe are happy to respond to any concerns or questions you may have. Please contact us at by email at sw-ce@buffalo.edu or by phone at 716-829-5841.
ADA Accommodations: If you require any support for your ADA needs in the United States, please contact us by email at least 3 weeks prior to the event by email at sw-ce@buffalo.edu or by phone at 716-829-5841.
University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0001. Continuing education contact hours: 12.5 Live Online
University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors #MHC-0008. Continuing education contact hours: 12.5 Live Online
University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0007. Continuing education contact hours: 12.5 Live Online
University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists #CAT-0003. Continuing education contact hours: 12.5 Live Online
University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0062. Continuing education contact hours: 12.5 Live Online
University at Buffalo School of Social Work, Office of Continuing Education, #1773, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University at Buffalo School of Social Work, Office of Continuing Education maintains responsibility for this course. ACE provider approval period: 02/23/2022 - 02/23/2026. Social workers completing this course receive 12.5 continuing education credits.
NYS OASAS Provider #0045: 12.5 hours for CPP & CPS Initial Section 1; CASAC, CPP & CPS Renewal.
12.5 Hours
12.5 Hours
12.5 Hours
READING 1: Honoring Protective Responses (Ryland) (734.4 KB) | Available after Purchase |
READING 2: Yoga for PTSD (Price) (181.1 KB) | Available after Purchase |
READING 3: Applying the Brakes (Rothschild) (23.3 KB) | Available after Purchase |
Outline (92.8 KB) | Download |
Challenging Clients Manual (18.4 MB) | Available after Purchase |
Mandala_122-butterly&bird (162.7 KB) | Available after Purchase |
Mandala_123-serpent (62.4 KB) | Available after Purchase |
Mandala-226-larger-spaces (17.7 KB) | Available after Purchase |
Mandala-236-Many-Pointed-Circumference (58.1 KB) | Available after Purchase |
What’s Your ACE Score (72.8 KB) | Available after Purchase |
Virtual Activity (277.9 KB) | Available after Purchase |
Restorative Questions Card (294.8 KB) | Available after Purchase |
Soothing.Grounding (619 KB) | Available after Purchase |
References (179.8 KB) | Available after Purchase |
Soothing.Grounding (619 KB) | Available after Purchase |
Participation Code & Evaluation Instructions Multi-Day (155.6 KB) | Available after Purchase |
Annie is a Licensed Clinical Social Worker and a faculty member of the Child Trauma Institute & Trauma Institute and University at Buffalo School of Social Work liaison. Annie has over 25 years of experience serving children, teens, families and adults. She is a trauma therapist and has extensive training in complex trauma, family therapy, and play therapy. Annie currently serves as a Board member on the NY Association for Play Therapy. Her private practice includes a multitude of behaviors and issues including foster care, out of country adoptions, juvenile justice and dissociation. Annie travels extensively throughout the US and internationally providing a multitude of trauma- informed trainings and agency and therapist consultation. Annie is a trainer of EMDR, Progressive Counting, and STAR (Strategies for Trauma Awareness and Resiliency).
Sue Klassen, STAR Practitioner, holds an M.A. in Conflict Transformation, with concentrations in Restorative Justice and Trauma Healing. She is EFT International certified in Emotional Freedom Techniques. Since 1999, she has worked with trauma and restorative justice, in courts, schools and the community as a facilitator, advocate, trainer and therapist.
Required Hardware
- A computer (desktop/laptop) or mobile device (smartphone/tablet).
- Speakers/headphones/earbuds OR access to a phone to call in to the Zoom room.
Strongly Encouraged Hardware
- Webcam or mobile device with a camera for interacting in course activities.
Internet Connection
- A stable Internet connection of 56K or greater is required. (However, please note that a 56K connection may degrade the quality of your experience.)
Any questions about these requirements or other technical questions can be directed to sw-ce@buffalo.edu.
Upon successful registration of the course you will be able to access the course materials.
How do I test my system / access the online training?
To access the program, please log into your account. Please plan to log in 10 minutes prior to the start time. Click on the Launch Viewer button next to your program title to confirm you can see video and hear audio. You will enter the room with your microphone muted and your camera off. For the best experience, please leave these settings as is unless instructed otherwise.
How do I access the course materials
To download course materials, log into your account. Under the seminar name click on the Handouts button.
For some trainings, the course handouts may not be available until the morning of the program.
No partial credit is given for partial attendance.
Live Online Completion Requirements
In order to receive a certificate of completion for this course participants must complete the following.
Please note all requirements can be found in your UBCE21 portal.
- Attend the entire course. Zoom attendance is used to verify viewing requirements. Zoom can take up to 48 hours to confirm attendance. Participation in small group activities is required.
- Document participation codes and respond to poll questions. Single letter participation codes will be displayed throughout the training. Participants must input the codes in the orange "Evaluation & Certificate" button. Participants must record at least 75% of the codes correctly and participate in at least 75% of the polls.
- After the training, complete the evaluation by clicking on the "Evaluation and Certificate" button for this course.
The certificate of completion will be immediately generated in your account upon completion of all course requirements. Certificates may be downloaded, printed, or left in your account.
Day 1
9:00 AM Welcome; Overview; Guidelines; What is trauma?
10:15 AM Morning break
10:30 AM Body effects of trauma; Brain effects of trauma; Grounding & Containment
11:45 AM Lunch
12:45 PM Symbols of Trauma circle & debrief; EFT & Container exercises
1:45 PM 10 minute self-care break following circle
2:00 PM Common effects of trauma; Cycles of violence; Staying stuck & breaking free
3:10 PM Afternoon Break
3:25 PM - 4:30 PM Discussion of pre-readings; Emotional first aid tools; Overview of Day 2
Day 2
9:00 AM Trauma & resilience exercises; Breaking cycles of violence
10:30 AM Morning break
10:30 AM Listening to trauma stories; Vicarious trauma; Resilience
11:45 AM Lunch
12:45 PM Reconnection components: Restorative justice; Forgiveness
2:20 PM Afternoon Break
2:35 PM - 4:30 PM Symbols of Hope circle; Emotional first aid: tools & practice
Cancellation Policy:
Live (In-Person, Online, and Hybrid) Trainings
The cancellation and refund policy below applies to individual courses. If you purchased multiple courses at one time they may be subject to individual processing fees. Participants can make payment or refund inquiries by contacting the Office of Continuing Education by phone 716-829-5844 or by email at sw-ce@buffalo.edu. Standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day.
Up to 3 CEs/Contact Hours
3.25 - 5.75 CEs/Contact Hours
6-11.75 CEs/Contact Hours
12 or more CEs/Contact Hours
Online Self-Study Training
Gift Cards
Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.
Loyalty Reward Points
Substitute Attendance
If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.
Check Refund
Any refund requests for a check payment may take up to 4 weeks to process.
UB Cancelled Trainings
Additional questions and support?
Please email sw-ce@buffalo.edu or call 716-829-5841.
Availability | Module Title | Speaker | CEs/Contact Hours | Course Type | Duration | Course Details | |||||||||||||||||||||||||||||||||||||||||||
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Jul 18, 2022 @ 08:45 AM (EDT) |
Dealing with Challenging Clients: Why Don’t They Just Get Over It? (Live Online)
|
Annie Monaco, LCSW-R, RPT
Sue Klassen
|
N/A | Live Online (Webinar) | 7 Hours 45 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||
Jul 19, 2022 @ 08:45 AM (EDT) |
Dealing with Challenging Clients: Why Don’t They Just Get Over It? (Live Online)
|
Annie Monaco, LCSW-R, RPT
Sue Klassen
|
N/A | Live Online (Webinar) | 7 Hours 45 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||
Total Multi-Day Program CE CEs/Contact Hours Information |