Dealing with Challenging Clients: Why Don’t They Just Get Over It? (Live Online)

CEs/Contact Hours

Handouts

Trainer

Annie Monaco, LCSW-R, RPT Related seminars and products

Annie Monaco

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Annie is a Licensed Clinical Social Worker and a faculty member of the Child Trauma Institute & Trauma Institute and University at Buffalo School of Social Work liaison. Annie has over 25 years of experience serving children, teens, families and adults. She is a trauma therapist and has extensive training in complex trauma, family therapy, and play therapy. Annie currently serves as a Board member on the NY Association for Play Therapy. Her private practice includes a multitude of behaviors and issues including foster care, out of country adoptions, juvenile justice and dissociation. Annie travels extensively throughout the US and internationally providing a multitude of trauma- informed trainings and agency and therapist consultation. Annie is a trainer of EMDR, Progressive Counting, and STAR (Strategies for Trauma Awareness and Resiliency).

Equipment Requirements

Required Hardware
- A computer (desktop/laptop) or mobile device (smartphone/tablet).
- Speakers/headphones/earbuds OR access to a phone to call in to the Zoom room.

Strongly Encouraged Hardware
- Webcam or mobile device with a camera for interacting in course activities.

Internet Connection
- A stable Internet connection of 56K or greater is required. (However, please note that a 56K connection may degrade the quality of your experience.)

Any questions about these requirements or other technical questions can be directed to sw-ce@buffalo.edu.

Online Course Access

Upon successful registration of the course you will be able to access the course materials. 

How do I test my system / access the online training?

To access the program, please log into your account. Please plan to log in 10 minutes prior to the start time. Click on the Launch Viewer button next to your program title to confirm you can see video and hear audio. You will enter the room with your microphone muted and your camera off. For the best experience, please leave these settings as is unless instructed otherwise. 

How do I access the course materials

To download course materials, log into your account. Under the seminar name click on the Handouts button.

For some trainings, the course handouts may not be available until the morning of the program.

Completion Requirements

No partial credit is given for partial attendance.

Live Online Completion Requirements 

In order to receive a certificate of completion for this course participants must complete the following.

Please note all requirements can be found in your UBCE21 portal. 

- Attend the entire course.  Zoom attendance is used to verify viewing requirements. Zoom can take up to 48 hours to confirm attendance. Participation in small group activities is required.

- Document participation codes and respond to poll questions. Single letter participation codes will be displayed throughout the training. Participants must input the codes in the orange "Evaluation & Certificate" button. Participants must record at least 75% of the codes correctly and participate in at least 75% of the polls.

-  After the training, complete the evaluation by clicking on the "Evaluation and Certificate" button for this course.

The certificate of completion will be immediately generated in your account upon completion of all course requirements. Certificates may be downloaded, printed, or left in your account. 

Agenda

Day 1

9:00 AM Welcome; Overview; Guidelines; What is trauma?

10:15 AM Morning break

10:30 AM Body effects of trauma; Brain effects of trauma; Grounding & Containment

11:45 AM Lunch

12:45 PM Symbols of Trauma circle & debrief; EFT & Container exercises

1:45 PM 10 minute self-care break following circle

2:00 PM Common effects of trauma; Cycles of violence; Staying stuck & breaking free

3:10 PM Afternoon Break

3:25 PM - 4:30 PM Discussion of pre-readings; Emotional first aid tools; Overview of Day 2

Day 2

9:00 AM Trauma & resilience exercises; Breaking cycles of violence

10:30 AM Morning break

10:30 AM Listening to trauma stories; Vicarious trauma; Resilience

11:45 AM Lunch

12:45 PM Reconnection components: Restorative justice; Forgiveness

2:20 PM Afternoon Break

2:35 PM - 4:30 PM Symbols of Hope circle; Emotional first aid: tools & practice

Cancellation and Refund Policy

Cancellation Policy:

Live (In-Person, Online, and Hybrid) Trainings

The cancellation and refund policy below applies to individual courses. If you purchased multiple courses at one time they may be subject to individual processing fees. Participants can make payment or refund inquiries by contacting the Office of Continuing Education by phone 716-829-5844 or by email at sw-ce@buffalo.edu. Standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day.

Up to 3 CEs/Contact Hours

• Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee 
• 29 days to 2 days prior to the training date refund will be issued in the form of (1) a gift card minus a $15 processing fee OR (2) a refund to the original method of payment minus a $25 processing fee 
• 24 hours or less prior to the training no gift cards or refunds will be issued

3.25 - 5.75 CEs/Contact Hours

• Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee 
• 29 days to 2 days prior to the training date refunds will be issued in the form of (1) a gift card minus a $25 processing fee OR (2) a refund of 50% to original method of payment
• 24 hours or less prior to the training no gift cards or refunds will be issued

6-11.75 CEs/Contact Hours

• Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee 
• 29 days to 2 days prior to the training date refunds will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
• 24 hours or less prior to the training no gift cards or refunds will be issued

12 or more CEs/Contact Hours

• Up to 60 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee 
• 59 to 6 days prior to the training date refund will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
• 5 days or less prior to the training      No gift cards or refunds will be issued
• Visit ubswce.ce21.com and refer to the "CEs/Contact Hours" tab on the respective training page to confirm the number of approved CEs/Contact Hours. There may be instances where a special workshop has additional cancellation rules that will be stated in the workshop description.

Online Self-Study Training

• Participants have up to 72 hours from purchase to contact the Office of Continuing Education by phone or email and request a refund for an online course.

Gift Cards

Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.

Loyalty Reward Points

• Participants who request a refund will forfeit any Loyalty Reward Points they may have received from that purchase.
• Participants who request a refund on a purchase paid for with Loyalty Reward Points will have those rewards credited back to their account within 5 business days of the refund being processed.

Substitute Attendance

If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.

Check Refund

Any refund requests for a check payment may take up to 4 weeks to process.

UB Cancelled Trainings

• If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full.
• Please be aware that if the University at Buffalo is closed trainings and workshops may still be taking place.
• Please contact the Office of Continuing Education at sw-ce@buffalo.edu or 716-829-5841 if you have any questions or concerns regarding whether or not a training is still being held.

Additional questions and support?

Please email sw-ce@buffalo.edu or call 716-829-5841.