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Certificate Programs

Trauma-Informed Organization Certificate Program: Basics for All Staff: Application and Certificate

Credit Available - See CEs/Contact Hours tab below.

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Certificate Program: Online Trauma-Informed Organization: Basics for All Staff
Jan 01, 2022


Important: Please be sure to review all tabs above to fully understand the details of this certificate program. Application fees are non-refundable.

Program Overview:

Taking steps to shift an organization into a Trauma-Informed Care (TIC) model changes our perceptions about the individuals that we work with, both clients and staff. A trauma-informed system of care provides services that allow clients to feel safe, accepted and understood at all levels of agency interaction- without judgment and exchanges that could be potentially retraumatizing, or trigger traumatic reactions. When an organization learns how to provide TIC, they educate the staff about the effects of violence, victimization and trauma on individuals. Their services allow clients to feel safe, be accepted and be understood by everyone who may come in contact with them. Employees also feel safe and supported.

This program was created by the School's Institute on Trauma and Trauma-Informed Care.

In January 2020, the Institute on Trauma and Trauma-Informed Care released an edited edition of its Trauma-Informed Organizational Change Manual, designed to help organizations and systems plan for, implement and sustain trauma-informed culture change.

Request the manual

Please note that this certificate program does not verify competence in the field, but rather indicates completion of the required training. Acquisition of new knowledge and skills improves your ability to deliver services.

Upon completion of the certificate program, your organization and staff will gain an understanding of:

  • How a TIC approach in an organization seeks to ensure it is informed about and sensitive to trauma-related issues of both clients and agency staff. 
  • The guiding principles of trauma-informed practice: safety, trust, choice, collaboration and empowerment. 
  • How the guiding principles of TIC relate to the interactions between staff, and between staff and clients.  
  • Ways this training process can create the foundation for an organization to take steps toward culture and service provision that supports trauma survivors and as well as employees.
  • Resources and information about how a trauma-informed culture is applied at all levels of service, from the reception staff, to front line workers, up to management and administration and in specific service environments referenced in the elective courses.

Cost: The cost is approximately $240 or less for the total certificate (minimum of four courses) program, subject to change. Courses will be added to your account immediately upon purchase.

Customer Service Questions about the certificate program? Please email or call 716-829-5841.

CEs/Contact Hours

Important CEU Information

Continuing Education Units are listed in the credit tab of each course. Please check before you purchase to ensure the course provides the CEUs needed. Links to individual courses can be found on the coursework tab.



This certificate program is open to anyone working in social work, human services, students and others interested in an overview of Trauma-Informed Care for organizations. You do not need to apply to take the certificate program.

Program Format

Program Format:

  • Begin taking courses at any time that is convenient for you.
  • All courses must be purchased through our online catalog, unless otherwise specified.
  • If you do not wish to take the entire certificate program, you may purchase any of the courses individually.
  • Online self-study courses are provided in a video format that you will view on your computer (Internet access and speakers are required). PowerPoints, readings and other materials are included with the course. 
  • To successfully complete the course you must pass a quiz with 80% or higher to verify your acquisition of knowledge. Quizzes can be retaken. 
  • The cost is approximately $240 for the total program, subject to change. You may pay for one course at a time. Courses will be added to your account immediately upon purchase.
  • Organizations may choose to have staff watch courses as a group. When purchasing a course, the access and certificate of completion are assigned to the person making the purchase. If you want each person to receive a certificate for course completion and any applicable CEUs, please have them purchase the Additional Participant CE option. Please note full course videos are only available when purchasing courses at full price.
  • You have up to 12 months to complete the entire certificate program, although you may complete it in a shorter time frame.
  • If you would like a final certificate, please add this certificate program application and certificate to your cart, proceed to your cart to complete the checkout process. If you are not already logged into your account, you will be prompted to login or create an account in order to complete the purchase.​




Please use the following links to explore the courses in the Trauma-Informed Organization Certificate Program. The entire program can be completed online through self-study courses. 

Preview Foundation Courses - complete all three courses.

Preview Elective Courses - choose a minimum of one course, but you make take more.

Final Certificate

Final Certificate: 

When you have completed the required coursework, please complete the evaluation in your account. Once the evaluation is submitted, we will verify completed coursework and grant access to your certificate. Please allow up to two weeks for review of your coursework.