Therapeutic Crisis Intervention (TCI): Individual and Organizational Criteria That Lead to a Successful Response to Stressful Incidents

CEs/Contact Hours

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Handouts

Trainer

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Completion Requirements

This workshop requires individuals to record participation throughout the presentation. Participation codes are submitted when this workshop is over to demonstrate full participation during this training. Participants must record at least 75% of the codes correctly to pass. Full attendance is required. No partial credit for partial attendance. 

OMH Cancellation Policy

Please notify us by email at least five business days before the scheduled training for anticipated cancellations.  All emergency cancellations must also be reported by email.  Contact us at sw-ebp@buffalo.edu.

Equipment Requirements

Required Hardware
- A computer (desktop/laptop) or mobile device (smartphone/tablet).
- Speakers/headphones/earbuds OR access to a phone to call in to the Zoom room.

Strongly Encouraged Hardware
- Webcam or mobile device with a camera for interacting in course activities.

Internet Connection
- A stable Internet connection of 56K or greater is required. (However, please note that a 56K connection may degrade the quality of your experience.)

Any questions about these requirements or other technical questions can be directed to sw-ce@buffalo.edu.

Agenda

Workshop Agenda

August 20, 2021

9:00 a.m. – 1:00 p.m.

Title: Therapeutic Crisis Intervention (TCI): Individual and Organizational Criteria That Lead to a Successful Response to Stressful Incidents

Presenter:  Mary Ruberti, LMSW

9:00     Introduction

9:15     The TCI System

10:00   Pain-based behavior and the effects of trauma on an individual’s response to stress

10:30 Break

10:45   Skills for intentional use of self

11:30   The Stress Model of Crisis

12:00   Assessing and responding to crisis

Cancellation and Refund Policy

Live (In-Person, Online, and Hybrid) Trainings

Participants can make payment or refund inquiries by contacting the Office of Continuing Education by phone 716-829-5844 or by email at sw-ce@buffalo.edu. Standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day. 

Up to 3 CEs/Contact Hours

Up to 30 days prior to the training date	Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee
29 days to 2 days prior to the training date	Refund will be issued in the form of (1) a gift card minus a $15 processing fee OR (2) a refund to the original method of payment minus a $25 processing fee
24 hours or less prior to the training	No gift cards or refunds will be issued

3.25 - 5.75 CEs/Contact Hours

Up to 30 days prior to the training date	Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee
29 days to 2 days prior to the training date	Refunds will be issued in the form of (1) a gift card minus a $25 processing fee OR (2) a refund of 50% to original method of payment
24 hours or less prior to the training	No gift cards or refunds will be issued

6-11.75 CEs/Contact Hours

Up to 30 days prior to the training date	Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee
29 days to 2 days prior to the training date	Refunds will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
24 hours or less prior to the training	No gift cards or refunds will be issued

12 or more CEs/Contact Hours

Up to 60 days prior to the training date	Refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee
59 to 6 days prior to the training date	Refund will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
5 days or less prior to the training	No gift cards or refunds will be issued

Visit ubswce.ce21.com and refer to the "CEs/Contact Hours" tab on the respective training page to confirm the number of approved CEs/Contact Hours.

There may be instances where a special workshop has additional cancellation rules that will be stated in the workshop description.

Online Self-Study Training

Participants have up to 72 hours from purchase to contact the Office of Continuing Education by phone or email and request a refund for an online course.

Gift Cards

Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.

Loyalty Reward Points

Participants who request a refund will forfeit any Loyalty Reward Points they may have received from that purchase. Participants who request a refund on a purchase paid for with Loyalty Reward Points will have those rewards credited back to their account within 5 business days of the refund being processed.

Substitute Attendance

If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.

Check Refund

Any refund requests for a check payment may take up to 4 weeks to process. 

UB Cancelled Trainings

If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full.

Please be aware that if the University at Buffalo is closed trainings and workshops may still be taking place.

Please contact the Office of Continuing Education at sw-ce@buffalo.edu or 716-829-5841 if you have any questions or concerns regarding whether or not a training is still being held.