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Live In-Person

Continuous Quality Improvement Certificate Program


Credit Available - See CEs/Contact Hours tab below.

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Category:
Administration |  Professional Development
Trainer:
Christa Foschio-Bebak, JD, MSW
Course Levels:
Intermediate and Advanced
Duration:
22 hours
Location:
Buffalo, New York
Available Dates:



Description

Course Format: Live In-Person

Limited to 24 people! 

Discounts are not eligible for this program.

Course Dates:

Friday, March 24, 2023 from 9:00 am to 3:00 pm

Friday, April 14, 2023 from 9:00 am to 3:00 pm

Friday, April 28, 2023 from 9:00 am to 3:00 pm

Friday, May 12, 2023 from 9:00 am to 3:00 pm

Eligibility: Agency employees responsible for the management or supervision of programs or process, and team leaders are best suited for participation in this training. There are homework requirements that will consist of case study exercises that support the application of the tools learned as well as the development of a written quality improvement plan by each participant.

Course Requirements: Participants must attend all sessions, participate in discussions and complete all assignments from the instructors. Participants also must receive a successful evaluation of their competency skills. CE certificates will be provided to those who meet the requirements.

Description: Is your program and practice achieving valued outcomes? Service providers continue to experience an evolving and competitive service and funding environment. As a result of the increasing shift to prove the value of your program to funders and clients alike, it is important to have an internal quality improvement (QI)process for assessing and improving upon valued outcomes. This certificate program provides a framework for understanding QI;tools needed to create and implement a QI plan; and skills to assess results and make determinations as to how to improve upon program processes and outcomes. Attendees will not only learn the fundamentals of quality improvement but also how to use specific tools and templates as well as develop and execute a quality improvement plan.

What will I learn?

In this four-day certificate program (22 training hours), participants will learn the fundamentals of quality improvement, how to use specific tools and templates, and develop and execute a quality improvement plan.

Homework will be part of the program and consist of case study exercises that support the application of the tools learned as well as the development of a written quality improvement plan by each student.

Program Learning Objectives (refer to the schedule for specific learning objectives for each day)

1. Demonstrate knowledge and skills necessary to effectively participate as a contributing member or leader of a Continuous Quality Improvement program.

2. Understand the different stages and tools used in the PDSA (Plan, Do, Study,Act) model for QI.

3. Demonstrate knowledge and skills necessary to develop, implement and manage a quality improvement project.

Lunch is on your own. There will be a 30 min. lunch each day. A full kitchen is available if you would like to bring your lunch. A restaurant guide will be available for quick options.

Customer Service

We are happy to respond to any concerns or questions you may have. Please contact us at by email at sw-ce@buffalo.edu or by phone at 716-829-5841.

ADA Accommodations: If you require any support for your ADA needs in the United States, please contact us by email at least 3 weeks prior to the event by email at sw-ce@buffalo.edu or by phone at 716-829-5841.


Registration

Registration open until 9/16/22.


CEs/Contact Hours


NYSED LMSW & LCSW CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0001. Continuing education Live In-Person contact hours: 22


NYSED LMHC CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors #MHC-0008. Continuing education Live In-Person contact hours: 22


NYSED LMFT CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0007. Continuing education Live In-Person contact hours: 22


NYSED LCAT CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists #CAT-0003. Continuing education Live In-Person contact hours: 22


NYSED PSY CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0062. Continuing education Live In-Person contact hours: 22


UBSW - NYS OASAS

NYS OASAS Provider #0045: 20 hours for CASAC, CPP & CPS Renewal.



Trainer

Christa Foschio-Bebak, JD, MSW's Profile

Christa Foschio-Bebak, JD, MSW Related seminars and products

Director of Quality Improvement

Community Connections of New York


In her role as Director of Quality Improvement (QI) with CCNY, Inc., Christa Foschio-Bebak leads, facilitates and manages quality improvement projects for our clients. Christa assists with their QI planning efforts, providing strategies to improve quality outcomes and increase direct staff participation in data-driven decision making, management with data and quality improvement implementation.


Completion Requirements

No partial credit is given for partial attendance.

In-Person Completion Requirements

In order to receive a certificate of completion for this course participants must complete the following.

Please note all requirements can be found in your UBCE21 portal.

 - Sign in, stay for the duration of each session and sign out.

- Participants must attend all sessions, participate in discussions and complete all assignments from the instructors. Participants also must receive a successful evaluation of their competency skills. CE certificates will be provided to those who meet the requirements.

 - After the training, complete the evaluation by clicking on the "Evaluation and Certificate" button for this course.

The certificate of completion will be generated in your account upon verification of all course requirements. Certificates may be downloaded and printed and they will remain in your account. 

Cancellation and Refund Policy

Cancellation Policy:

Live (In-Person, Online, and Hybrid) Trainings

The cancellation and refund policy below applies to individual courses. If you purchased multiple courses at one time they may be subject to individual processing fees. Participants can make payment or refund inquiries by contacting the Office of Continuing Education by phone 716-829-5844 or by email at sw-ce@buffalo.edu. Standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day.

Up to 3 CEs/Contact Hours

  • Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee 
  • 29 days to 2 days prior to the training date refund will be issued in the form of (1) a gift card minus a $15 processing fee OR (2) a refund to the original method of payment minus a $25 processing fee 
  • 24 hours or less prior to the training no gift cards or refunds will be issued

3.25 - 5.75 CEs/Contact Hours

  • Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee 
  • 29 days to 2 days prior to the training date refunds will be issued in the form of (1) a gift card minus a $25 processing fee OR (2) a refund of 50% to original method of payment
  • 24 hours or less prior to the training no gift cards or refunds will be issued

6-11.75 CEs/Contact Hours

  • Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee 
  • 29 days to 2 days prior to the training date refunds will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
  • 24 hours or less prior to the training no gift cards or refunds will be issued

12 or more CEs/Contact Hours

  • Up to 60 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee 
  • 59 to 6 days prior to the training date refund will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
  • 5 days or less prior to the training      No gift cards or refunds will be issued
  • Visit ubswce.ce21.com and refer to the "CEs/Contact Hours" tab on the respective training page to confirm the number of approved CEs/Contact Hours. There may be instances where a special workshop has additional cancellation rules that will be stated in the workshop description.

Online Self-Study Training

  • Participants have up to 72 hours from purchase to contact the Office of Continuing Education by phone or email and request a refund for an online course.

Gift Cards

Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.

Loyalty Reward Points

  • Participants who request a refund will forfeit any Loyalty Reward Points they may have received from that purchase.
  • Participants who request a refund on a purchase paid for with Loyalty Reward Points will have those rewards credited back to their account within 5 business days of the refund being processed.

Substitute Attendance

If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.

Check Refund

Any refund requests for a check payment may take up to 4 weeks to process.

UB Cancelled Trainings

  • If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full.
  • Please be aware that if the University at Buffalo is closed trainings and workshops may still be taking place.
  • Please contact the Office of Continuing Education at sw-ce@buffalo.edu or 716-829-5841 if you have any questions or concerns regarding whether or not a training is still being held.

Additional questions and support?

Please email sw-ce@buffalo.edu or call 716-829-5841.

Location

Community Connections of New York

217 E. Delavan Ave., Buffalo, New York 14208, United States
716-855-0007
www.comconnectionsny.org

Agenda

CQI Session 1: Introduction to Quality Improvement
Date/Time: Fri, Mar 24, 2023 - 09:00A to 03:00P (EDT)
Speaker(s): Christa Foschio-Bebak JD, MSW

CQI Session 2: PDSA Model for Improvement and the "Planning"
Date/Time: Fri, Apr 14, 2023 - 09:00A to 03:00P (EDT)
Speaker(s): Christa Foschio-Bebak JD, MSW

CQI Session 3: "Do" and "Study" Stages
Date/Time: Fri, Apr 28, 2023 - 09:00A to 03:00P (EDT)
Speaker(s): Christa Foschio-Bebak JD, MSW

CQI Session 4: "Act" Stage and Presentation of your QI Plan
Date/Time: Fri, May 12, 2023 - 09:00A to 03:00P (EDT)
Speaker(s): Christa Foschio-Bebak JD, MSW

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