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Live Online (Webinar)

Advancing knowledge of health challenges across the life course: A Grief and Loss Perspective (Live Online)

Credit Available - See CEs/Contact Hours tab below.

Average Rating:
Grief and Loss
Glenn W. Frost, LCSW-R
Course Levels:
Beginning and Intermediate
6 hours



Course Format

Live interactive webinar: Participants will have the opportunity to engage in discussion by unmuting and directly asking questions or using the chat feature in Zoom.

All clients enter therapeutic relationships due to loss. These losses can be specifically related to death and dying or other issues that may not be immediately recognized as loss. Chronic illness, disabling conditions, or losses related to other physical or emotional issues are oftentimes not acknowledged as loss and consequently are classified as disenfranchised grief. The goal of treatment is to create an emotional, versus intellectual, approach to this reaction. We do not know exactly what the grieving client is experiencing, even if we have in the past or present experienced something similar, however we can bear witness to their struggle. An empathy-based approach, where we are fully present is essential in creating an environment for their healing to take place. Respecting their silence, respecting their journey, and respecting their timetable tells them we will be there with them.

This training aims to support mental health staff in using evidence-informed and culturally appropriate approaches to common illness-related challenges resulting in myriad types of loss that confront all clients. Topics will include acute health crises, navigating health, crises management of chronic conditions.

Learning Objectives:

  1. Explain the process of grief and loss
  2. Recognize and assess grief reactions to other life experiences not specifically related to illness/death/dying
  3. Apply ongoing assessment of client mental health, related to chronic illness and loss
  4. Apply skills to join with and reflect effectively with grieving clients
  5. Assess common illness-related challenges that confront clients across the life course
  6. Illustrate an improved understanding of the health challenges confronted by clients who may be experiencing chronic conditions, developmental disabilities, acquired disabling conditions, or other illnesses.
  7. Use culturally informed health education with clients
  8. Recognize and understand countertransference related to working with chronically ill and grieving clients

Research:  The following is a list of websites and resources:

  • Frankl, V. (1984). Man’s Search For Meaning. NY: Simon and Schuster
  • Grollman, E. (1995). Living When A Loved One Has Died. MA: Beacon Press
  • Grollman, E. (1990). Talking About Death – A Dialogue between Parent and Child. MA: Beacon Press
  • Holland, D. (2011). Grief andGrieving – An understanding guide to coping with loss and finding hope and meaning beyond. NY: Penguin.
  • Ingraham, R. (2013) Emotions, social work practice and supervision: an uneasy alliance? Journal of social work practice, 27 (1), 5-19.
  • Joubert, L., Hocking, A., & Hampson, R. (2013) social work in oncology – managing vicarious trauma – the positive impact of professional supervision. Social work in health care, 52 (2-3), 296-310.
  • Kapoulitsas, M. & Corcoran, T. (2015) Compassion fatigue and resilience: A qualitative analysis of social work practice. Qualitative social work, 14 (1), 86-101.
  • Kubler-Ross, E. (1969). On Death and Dying. NY: Scribner.
  • Kubler-Ross, E., Kessler, D. (2005). On Grief and Grieving – Finding the meaning of grief through the five stages of loss. NY: Scribner
  • Kushner, H. (1981). When Bad Things Happen To Good People. NY: Avon Books
  • Rando, T. (2015). Coping With the Sudden Death of Your Loved One: A Self-Help
  • Handbook for Traumatic Bereavement. Indianapolis, IN: Dog Ear Publishing.
  • Rando, T. (1984). Grief, Dying and Death - Clinical Interventions For Caregivers. IL: Research Press
  • Walter, Carolyn A., McCoyd, Judith L. M. (2015). Grief and Loss Across the Lifespan, Second Edition: A Biopsychosocial Perspective, Edition 2. NY: Springer Publishing.

Target Audience: social workers, mental health practitioners, creative arts therapists, marriage and family therapists, psychologists, substance use professionals, case managers, and other interested individuals.

Customer Service

We are happy to respond to any concerns or questions you may have. Please contact us by email at or by phone at 716-829-5841.

ADA Accommodations: If you require any support for your ADA needs in the United States, please contact us by email at least 3 weeks prior to the event at or by phone at 716-829-5841. Thank you.


Registration open until: 12/14/22

CEs/Contact Hours

NYSED LMSW & LCSW CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0001. Continuing education Live Online (Webinar) contact hours: 6

NYSED LMHC CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors #MHC-0008. Continuing education Live Online (Webinar) contact hours: 6

NYSED LMFT CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0007. Continuing education Live Online (Webinar) contact hours: 6

NYSED LCAT CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists #CAT-0003. Continuing education Live Online (Webinar) contact hours: 6

NYSED PSY CEs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0062. Continuing education Live Online (Webinar) contact hours: 6


NYS OASAS Provider #0045: 6 hours for CPP & CPS Initial Section 1; CASAC, CPP & CPS Renewal.



Glenn W. Frost, LCSW-R's Profile

Glenn W. Frost, LCSW-R Related seminars and products

Glenn W. Frost LCSW-R has been a medical social worker at Roswell Park Comprehensive Cancer Center in Buffalo, NY since 2006, and has maintained a private outpatient mental health practice in the Western New York Community since 2000.  Additionally, he has been an adjunct instructor in the Graduate School of Social Work at SUNY Buffalo since 2003, teaching a variety of clinical interventions classes as well as classes required for the Serious Illness Care micro-credential.  He continues to provide supervision to students at Roswell Park Comprehensive Cancer Center as a field educator.  He received his BSW from SUNY College at Buffalo in 1992 and his MSW from the School of Social Work at SUNY Buffalo in 1994. Throughout his social work career, he has worked with a wide array of clients across the life span including at Child and Adolescent Treatment Services, Inc., where he worked with those who have been physically/sexually abused, and at Hospice Buffalo and Roswell Park Comprehensive Cancer Center, working with patients and families who have been touched by life threatening illness.


9:00 – 9:15 – Introductions                                                                       

9:15 – 9:50 – Case Example                                                                                

9:50 – 10:00 – Empathy                                                                            

10:00 – 10:15 – 5 Wishes                                                                         

10:15 – 10:35 – Grief and Loss                                                                   

10:35 – 10:50 – BREAK                                                                            

10:50 – 11:25 – Case Example                                                                

11:25 – 11:40 -Grieving Process                                                              

11:40 – 11:55 - Illness Trajectory / Expectation of worker                               

11:55 – 12:00 – Questions from this morning / To address this afternoon   

12:00 – 1:00 - Lunch                                                                                              

1:00 – 1:35 – Case Example                                                                                

1:35 – 1:50 – Personality Disorders                                                                      

1:50 – 2:10 – Intervention skills applied to loss                                     

2:10 – 2:20 – Family Loss Issues to Address                                                    

2:20 – 2:35 – Assessment Questions / Finding Meaning                                

2:35 – 2:50 – BREAK                                                                                             

2:50 – 3:00 – Palliative Care                                                                                 

3:00 – 3:10 – Culture                                                                                             

3:10 – 3:20 – Worker Issues                                                                                             

3:20 – 3:35 – Self-Assessment                                                                

3:35 – 4:10 – Final Case Assessment                                                                

4:10 – 4:15 – Closing Remarks                                                                

4:15 – 4:30 – Questions

Equipment Requirements

Required Hardware
- A computer (desktop/laptop) or mobile device (smartphone/tablet).
- Speakers/headphones/earbuds OR access to a phone to call in to the Zoom room.

Strongly Encouraged Hardware
- Webcam or mobile device with a camera for interacting in course activities.

Internet Connection
- A stable Internet connection of 56K or greater is required. (However, please note that a 56K connection may degrade the quality of your experience.)

Any questions about these requirements or other technical questions can be directed to

Online Course Access

Upon successful registration of the course you will be able to access the course materials. 

How do I test my system / access the online training?

To access the program, please log into your account. Please plan to log in 10 minutes prior to the start time. Click on the Launch Viewer button next to your program title to confirm you can see video and hear audio. You will enter the room with your microphone muted and your camera off. For the best experience, please leave these settings as is unless instructed otherwise. 

How do I access the course materials

To download course materials, log into your account. Under the seminar name click on the Handouts button.

For some trainings, the course handouts may not be available until the morning of the program.

Completion Requirements

No partial credit is given for partial attendance. 

Live Online Completion Requirements 

In order to receive a certificate of completion for this course participants must complete the following.

Please note all requirements can be found in your UBCE21 portal. 

- Attend the entire course.  Zoom attendance is used to verify viewing requirements. Zoom can take up to 48 hours to confirm attendance. Participation in small group activities is required.

- Document participation codes and respond to poll questions. Single letter participation codes will be displayed throughout the training. Participants must input the codes in the orange "Evaluation & Certificate" button. Participants must record at least 75% of the codes correctly and participate in at least 75% of the polls.

-  After the training, complete the evaluation by clicking on the "Evaluation and Certificate" button for this course.

The certificate of completion will be immediately generated in your account upon completion of all course requirements. Certificates may be downloaded, printed, or left in your account.

Cancellation Policy

Please email or call 716-829-5841 for cancellations. Thank you.

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