Preventing additional Trauma for Juvenile Justice Youth through effective communication and rapport building

CEs/Contact Hours

Handouts

Trainer

Nicole Jordan, LCSW Related Seminars and Products

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Nicole Jordan, LCSW is a Licensed Clinical Social Worker for her clinical private practice, Kaleidoscope Living, and an adjunct instructor for the University at Buffalo School of Social Work program. Prior to this role, she worked for Erie County for twenty years and held multiple positions, including Social Welfare Examiner and Probation Officer. Her passion for the profession rests on education's premise to empower and build strong, healthy, long-term relationships for individuals, families, and communities. Nicole graduated from the University at Buffalo School of Social Work, c/o 2016. She continues to contribute to the development of social work students by teaching courses such as social work history, policy trauma, and human rights.

This is the second time Nicole Jordan has presented for the UB SSW Office of Continuing Education. Her first presentation was "Preventing Additional Trauma for Juvenile Justice Youth Through Effective Communication and Rapport Building.”

Equipment Requirements

Required Hardware
- A computer (desktop/laptop) or mobile device (smartphone/tablet).
- Speakers/headphones/earbuds OR access to a phone to call in to the Zoom room.

Strongly Encouraged Hardware
- Webcam or mobile device with a camera for interacting in course activities.

Internet Connection
- A stable Internet connection of 56K or greater is required. (However, please note that a 56K connection may degrade the quality of your experience.)

Any questions about these requirements or other technical questions can be directed to sw-ce@buffalo.edu.

Completion Requirements

No partial credit is given for partial attendance.

In order to receive a certificate of completion for this course participants must complete the following.

Please note all requirements can be found in your UBCE21 portal. 

- Attend the full course.  Zoom attendance is used to verify viewing requirements. Zoom can take up to 48 hours to confirm attendance.

- Document participation codes and respond to poll questions. Single letter participation codes will be displayed throughout the training. Participants must input the codes in the orange "Evaluation & Certificate" button. Participants must record at least 75% of the codes correctly and participate in at least 75% of the polls.

-  Complete the evaluation by clicking on the "Evaluation and Certificate" button for this course.

- The certificate of completion will be immediately generated in your account upon completion of all course requirements. 

Agenda

Cancellation and Refund Policy

Cancellation Policy:

Live (In-Person, Online, and Hybrid) Trainings

Participants can make payment or refund inquiries by contacting the Office of Continuing Education by phone 716-829-5844 or by email at sw-ce@buffalo.edu. Standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day.

Up to 3 CEs/Contact Hours

• Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee 
• 29 days to 2 days prior to the training date refund will be issued in the form of (1) a gift card minus a $15 processing fee OR (2) a refund to the original method of payment minus a $25 processing fee 
• 24 hours or less prior to the training no gift cards or refunds will be issued

3.25 - 5.75 CEs/Contact Hours

• Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $25 processing fee 
• 29 days to 2 days prior to the training date refunds will be issued in the form of (1) a gift card minus a $25 processing fee OR (2) a refund of 50% to original method of payment
• 24 hours or less prior to the training no gift cards or refunds will be issued

6-11.75 CEs/Contact Hours

• Up to 30 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee 
• 29 days to 2 days prior to the training date refunds will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
• 24 hours or less prior to the training no gift cards or refunds will be issued

12 or more CEs/Contact Hours

• Up to 60 days prior to the training date refund will be issued in the form of (1) a gift card in the full payment amount OR (2) a refund to the original method of payment minus a $50 processing fee 
• 59 to 6 days prior to the training date refund will be issued in the form of (1) a gift card minus a $50 processing fee OR (2) a refund of 50% to original method of payment
• 5 days or less prior to the training      No gift cards or refunds will be issued
• Visit ubswce.ce21.com and refer to the "CEs/Contact Hours" tab on the respective training page to confirm the number of approved CEs/Contact Hours. There may be instances where a special workshop has additional cancellation rules that will be stated in the workshop description.

Online Self-Study Training

• Participants have up to 72 hours from purchase to contact the Office of Continuing Education by phone or email and request a refund for an online course.

Gift Cards

Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.

Loyalty Reward Points

• Participants who request a refund will forfeit any Loyalty Reward Points they may have received from that purchase.
• Participants who request a refund on a purchase paid for with Loyalty Reward Points will have those rewards credited back to their account within 5 business days of the refund being processed.

Substitute Attendance

If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.

Check Refund

Any refund requests for a check payment may take up to 4 weeks to process.

UB Cancelled Trainings

• If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full.
• Please be aware that if the University at Buffalo is closed trainings and workshops may still be taking place.
• Please contact the Office of Continuing Education at sw-ce@buffalo.edu or 716-829-5841 if you have any questions or concerns regarding whether or not a training is still being held.

Additional questions and support?

Please email sw-ce@buffalo.edu or call 716-829-5841.