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Live In-Person

Continuous Quality Improvement Certificate Program


Credit Available - See Credits - CEUs tab below.

Category:
Administration |  Professional Development
Trainer:
Christa Foschio-Bebak |  Heidi Milch |  Erin Carman
Course Levels:
Intermediate and Advanced
Duration:
26 hours
Location:
Buffalo, New York
Available Dates:

Wed, Mar 25, 2020 - 08:30a to Thu, Jun 25, 2020 - 04:30p EDT - Buffalo, New York

Tag: Multi-Day


Description

Limited to 25 people! 

No additional discounts or certificates may be used.

Eligibility: Agency employees responsible for the management or supervision of programs or process, and team leaders are best suited for participation in this training. There are homework requirements that will consist of case study exercises that support the application of the tools learned as well as the development of a written quality improvement plan by each participant.

Course Requirements: Participants must attend all sessions, participate in discussions and complete all assignments from the instructors. Participants also must receive a successful evaluation of their competency skills. Frameable certificates of completion and CEU certificates will be provided to those who meet the requirements.

Wednesday, March 25, 2020 from 8:30 am to 4:30 pm

Wednesday, April 22, 2020 from 8:30 am to 4:30 pm

Wednesday, May 20, 2020 from 8:30 am to 4:30 pm

Thursday, June 25, 2020 from 8:30 am to 4:30 pm

Is your program and practice achieving valued outcomes?

Service providers continue to experience an evolving and competitive service and funding environment. As a result of the increasing shift to prove the value of your program to funders and clients alike, it is important to have an internal quality improvement (QI)process for assessing and improving upon valued outcomes. This certificate program provides a framework for understanding QI;tools needed to create and implement a QI plan; and skills to assess results and make determinations as to how to improve upon program processes and outcomes. Attendees will not only learn the fundamentals of quality improvement but also how to use specific tools and templates as well as develop and execute a quality improvement plan.

What will I learn?

In this four-day certificate program (26 training hours), participants will learn the fundamentals of quality improvement, how to use specific tools and templates, and develop and execute a quality improvement plan.

Homework will be part of the program and consist of case study exercises that support the application of the tools learned as well as the development of a written quality improvement plan by each student.

Program Learning Objectives (refer to the schedule for specific learning objectives for each day)

1. Demonstrate knowledge and skills necessary to effectively participate as a contributing member or leader of a Continuous Quality Improvement program.

2. Understand the different stages and tools used in the PDSA (Plan, Do, Study,Act) model for QI.

3. Demonstrate knowledge and skills necessary to develop, implement and manage a quality improvement project.

Lunch is on your own.

Customer Service

We are happy to respond to any concerns or questions you may have. Please contact us by email at sw-ce@buffalo.edu or by phone at 716-829-5841.

ADA Accommodations: If you require any support for your ADA needs in the United States, please contact us by email at least 3 weeks prior to the event at sw-ce@buffalo.edu or by phone at 716-829-5841.


Credits - CEUs


UBSW - NYS LCAT CEUs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists #CAT-0003. Continuing education Live In-Person contact hours: 26


UBSW - NYS LMFT CEUs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0007. Continuing education Live In-Person contact hours: 26


UBSW - NYS LMHC CEUs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors #MHC-0008. Continuing education Live In-Person contact hours: 26


UBSW - NYS LMSW & LCSW CEUs/Contact Hours

University at Buffalo School of Social Work, Office of Continuing Education is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0001. Continuing education Live In-Person contact hours: 26


UBSW - NYS OASAS

NYS OASAS Provider #0045: 20 hours for CASAC, CPP & CPS Renewal (Please note that the course was approved for only 20 total hours, since this training would be considered “Professional Development” and the OASAS re-credentialing requirements allow for 20 hours every re-credentialing period.)



Trainer

Christa Foschio-Bebak's Profile

Christa Foschio-Bebak Related seminars and products:

JD, MSW, Director of Quality Improvement

Community Connections of New York


In her role as Director of Quality Improvement (QI) with CCNY, Inc., Christa Foscio-Bebak leads, facilitates and manages quality improvement projects for our clients. Christa assists with their QI planning efforts, providing strategies to improve quality outcomes and increase direct staff participation in data-driven decision making, management with data and quality improvement implementation.


Heidi Milch's Profile

Heidi Milch Related seminars and products:

LMSW, Executive Director

Community Connections of New York


Heidi Milch, LMSW, is the founding and current Executive Director of P.I.E. Analytics, established in 2016. She began her career working in international telecommunications in Washington, D.C. and Miami, FL before returning to her hometown of Buffalo, NY to complete her Masters degree in Social Work.


Erin Carman's Profile

Erin Carman Related seminars and products:

JD, LMSW, Part-time Quality Improvement Instructor

Community Connections of New York


Erin Carman, JD, LMSW, is a  part-time quality improvement instructor for CCNY, Inc. in Buffalo. She also works as an Assistant Professor of Social Work at Daemen College in Buffalo.


Cancellation and Refund Policy

In-Person Trainings – Half and One Day: Full payment is due by the start of training. Participants may cancel by contacting the Office of Continuing Education by phone or email up to 10 business days prior to a training and receive a refund or a gift card minus a $50 processing fee.

Participants who cancel a half-day training (less than 5 hours) less than 10 business days prior to the training will receive a refund or a gift card minus a $50 processing fee. No gift cards or refunds will be issued within 24 hours of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.

Participants who cancel a one-day training (5 hours or more) less than 10 business days prior to the training will receive a gift card minus a $50 processing fee or a refund of 50% of their registration fee. No gift cards or refunds will be issued within 24 hours of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.

In-Person Training – Multi-Day: There is a $50 non-refundable deposit for all multi-day trainings. Full payment is due by the start of training. Participants may cancel by contacting the Office of Continuing Education by phone or email up to 30 calendar days prior to a training and receive a refund or a gift card minus a $50 processing fee and the $50 non-refundable deposit.

Participants who cancel less than 30 calendar days prior to the training will receive a gift card minus a $50 processing fee and the $50 non-refundable deposit or a refund of 50% of their registration fee. No gift cards or refunds will be issued with 5 or less business days’ notice before the start of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.

Online Training: Participants have up to 72 hours from purchase to contact the Office of Continuing Education by phone or email and request a refund for an online course.

Gift Cards: Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.

Substitute Attendance: If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.

Late Policy: Participants should plan on arriving prior to the start of the training to allow time for sign-in, registration, and training introductions. Participants arriving 20 minutes or more after the scheduled start time or departing 20 minutes or more prior to the scheduled end time will not receive any Continuing Education Credit and/or certificates associated with the training.  

Check Refunds: Any refund requests for a check payment may take up to 2 – 4 weeks to process. 

UB Cancelled Trainings: If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full. Please be aware that if the University at Buffalo is closed the training may still be taking place. Please contact the Office of Continuing Education if you have any questions or concerns regarding whether or not a training is still being held. 

Please email sw-ce@buffalo.edu or call 716-829-5841 for cancellations. Thank you.

Location

Community Connections of New York

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567 Exchange Street, Buffalo, New York 14210, United States
716-855-0007
www.comconnectionsny.org

Agenda

March 25, 2020 8:30 AM - 4:30 PM - Session 1

April 22, 2020 8:30 AM - 4:30 PM - Session 2

May 20, 2020 8:30 AM - 4:30 PM - Session 3

June 25, 2020 8:30 AM - 4:30 PM - Session 4

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