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Trauma-Informed Systems and Organizations: What Do They Look like?
Original Recording Date :

Course Format

Hybrid: Recorded video online activity and reading-based online activity.

This is a required course in the Online Trauma-Informed Organization Certificate Program: Basics for All Staff that was created by the University at Buffalo School of Social Work’s Institute on Trauma and Trauma-Informed Care (ITTIC).

This course provides foundational information regarding implementation of a trauma-informed approach in organizations and systems. Organizations and systems become "trauma-informed" by incorporating in all aspects of service delivery an understanding of and responsiveness to the prevalence, nature, and impact of trauma, as well as by implementing intentional policies, protocols, and procedures that actively and deliberately resist re-traumatization. Adopting a trauma-informed approach in organizations and service systems creates a supportive, affirming, and therapeutic environment for individuals who have experienced trauma as well as for staff. 

Learning Objectives:

  • Explain what an organization/system being "trauma-informed" means at a high level;
  • Identify "themes" that are commonly noticed within organizations/systems that may re-traumatize/harm individuals who are seeking assistance as well as staff;
  • Discuss potential effects of trauma exposure (primary and/or secondary/vicarious) on service individuals, service providers, organizations, and systems of care;
  • Develop strategies to assess for and implement a trauma-informed approach with consideration for the core values/principles of a trauma-informed approach.

Target Audience:  This course is appropriate for social workers and all levels of human service staff that seek foundational information on trauma and a Trauma-Informed approach.

Customer Service

We are happy to respond to any concerns or questions you may have. Please contact us at by email at or by phone at 716-829-5841.

ADA Accommodations: If you require any support for your ADA needs in the United States, please contact us by email at least 3 weeks prior to the event by email at or by phone at 716-829-5841.

Susan A. Green, LCSW, Clinical Professor, UB School of Social Work

Susan A. Green, LCSW, is one of our most popular instructors. Sue is a certified EMDR therapist with certification in Advanced Critical Incident Stress Management, Cognitive Processing Therapy and Trauma-Focused Cognitive Behavioral Therapy. Sue is a full time Clinical Professor at the University at Buffalo, School of Social Work, and director of the School's Institute on Trauma and Trauma-Informed Care. Sue trains locally and nationally, and has done international presentations on trauma and trauma-informed care.

Samantha Koury, LMSW, The Institute on Trauma and Trauma-Informed Care (ITTIC)

Samantha Koury, LMSW is currently a project manager at the Institute on Trauma and Trauma-Informed Care (ITTIC), as well as a trainer and consultant on various projects. She is a graduate of the University at Buffalo School of Social Work and has experience working with staff in different agencies, organizations, and systems to become more trauma-informed in their work. Samantha is passionate about increasing awareness of trauma and re-traumatization and helping organizations and systems plan for, implement and sustain trauma-informed culture change.


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