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The Visionary Nonprofit Part 1: Mission, Operational Excellence and Accountability In The New Era
Original Recording Date :

Nonprofits that harness their missions as a strategic tool and create strong systems of operational excellence and accountability have a competitive advantage when it comes to funding, programming and innovative initiatives. When mission acts as a “strategy screen” and operational excellence is in place, a nonprofit has margin or breathing space to focus on what’s most critical. Although rarely discussed, true operational excellence is visionary. Find out why and how your nonprofit can deepen its commitment to strong internal operations and strategic thinking and the amazing outcomes that follow. In the new era of nonprofit operations during COVID-19, nonprofit survival depends on it.

Learning Objectives:

  • Identify and examine the key elements of operational effectiveness using examples from the Standards for Excellence®, Toyota and Agile.
  • Learn three operational excellence frameworks and how the apply to nonprofit organizations.
  • Identify the right metrics to measure organizational improvement and effectiveness.
  • Assess organizational mission and how to operationalize mission as a “strategy screen.”
  • Prepare a basic outline of a plan to nurture and grow operational effectiveness in the nonprofit organization.


  • The Standards for Excellence®, Maryland Nonprofits
  • Forces for Good: The Six Practices of High-Impact Nonprofits, Heather McLeod Grant and Leslie R. Crutchfield.
  • Lean Impact: How to Innovate for Radically Greater Social Good, Ann Mei Chang. 
  • Engine of Impact: Essentials of Strategic Leadership in the Nonprofit Sector, Kim Starkey Jonker and William F. Meehan III.
  • ​The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition, Steven J. Spear.

Customer Service

We are happy to respond to any concerns or questions you may have. Please contact us at by email at or by phone at 716-829-5841.

ADA Accommodations: If you require any support for your ADA needs in the United States, please contact us by email at least 3 weeks prior to the event by email at or by phone at 716-829-5841.

Rob Levit, MA

Rob Levit, MA, has over twenty years’ of experience as a well-known educator in Maryland low-income schools. He focuses on designing multi-sensory programs for youth that positively address the impact of poverty on brain development. Currently, he is the executive director of Creating Communities, a nonprofit organization in Maryland that focuses on mediating the effects of poverty on the brains of children and youth in low-income schools and public housing projects using art-based activities. In addition, Rob is a dynamic trainer, facilitator, and consultant who has worked extensively with educational, corporate, and nonprofit clients on strategic planning, team development, and leadership skills. He has received strong testimonials for his work from universities, public schools, and medical centers, and has been recognized with numerous awards. Rob is a Licensed Consultant from Maryland Nonprofits’ Standards for Excellence Institute®, a Certified Trainer in Workplace Conflict Resolution from the Mediation Institute at Eckerd College, and holds an Executive Leadership Certificate from Cornell University.


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