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Embedding a Trauma-Informed Approach in Mental Health Services, Settings, and Systems of Care
Original Recording Date :


Course Format

Hybrid: Recorded video online activity and reading-based online activity.


This course is an elective course in the Online Trauma-Informed Organization Certificate Program: Basics for All Staff that was created by the University at Buffalo School of Social Work’s Institute on Trauma and Trauma-Informed Care (ITTIC).

This elective module offers an exploration of the intersections of trauma and mental health, as well as strategies to implement a trauma-informed approach in systems of care that interface with people seeking services and supports to support whole-person wellbeing. The module contains practical considerations for integrating trauma-informed knowledge and skills into all interactions and aspects of programming and service delivery, as well as strategies for institutionalizing the values/principles of a trauma-informed approach in organizational culture. Impacts of the work are explored, and concrete considerations for individuals, organizations, systems to increase experiences of positive impacts while mitigating/preventing adverse impacts related to the work are presented.

Learning Objectives:

By the end of this learning module, you will be able to:

  • Recognize the connections between experiences of trauma and mental health
  • Discuss the unintentional harm caused by re-traumatization within individual-level interactions, whole organizations, and broader systems of care pertaining to mental health
  • Describe what integrating a trauma-informed approach entails in the context of working with individuals, groups, and families seeking mental health-related services and supports
  • Evaluate the effectiveness of current organizational practices and identify areas to better align practices with the principles/values of a trauma-informed approach
  • Summarize strategies for those working in all roles to support the individual and collective implementation of a trauma-informed approach in organizations and systems of care
  • Recognize the impacts of the work and implement strategies to support self-regulation and collective care in mental health settings

Target Audience: This course is appropriate for support professionals, social workers, administrators, and all levels of human service and allied workforce members that seek information on trauma and a trauma-informed approach in settings supporting people in seeking to optimize their mental health and wellbeing.

Customer Service

We are happy to respond to any concerns or questions you may have. Please contact us at by email at sw-ce@buffalo.edu or by phone at 716-829-5841.

ADA Accommodations: If you require any support for your ADA needs in the United States, please contact us by email at least 3 weeks prior to the event by email at sw-ce@buffalo.edu or by phone at 716-829-5841.


Dana Marlowe, PhD, LCSW, Clinical Professor & Director of Academic Excellence and Teaching Innovation, Fordham University Graduate School of Social Service

Dana Marlowe is a Clinical Professor and the Director of Academic Excellence and Teaching Innovation in the Graduate School of Social Service. Dr. Marlowe teaches across the curriculum, teaching classes in clinical social work and social policy. She specializes in innovative pedagogy and works with faculty and adjunct instructors to enhance their teaching skills. She has developed two online courses and modules in several other courses. She has been involved in research on evidence-based practice content in graduate curriculum, women coping with genetic mutations, and most recently on antisemitism within the social work profession. Dr. Marlowe is a trained EMDR therapist and has a private practice specializing in trauma treatment. She has also worked with several agencies in implementing trauma-informed, evidence-based treatments. 


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