When I try to open the Course Materials (handouts) it does nothing / gives an error / the document appears garbled.


Possible Causes

  1. Sometimes Adobe Reader cannot display a document that is being sourced over the internet. This usually indicates that you have an older version of Adobe Acrobat Reader that cannot handle PDF documents created with a newer version of Acrobat Reader.
  2. When you click on a link to the materials and nothing happens, this could be a sign that a pop-up blocker of some sort that is blocking the link from being opened.
  3. If you get an error when you click on the link to the materials telling you that there is currently no program available to open this type of media, you probably do not have Adobe Acrobat Reader installed on your system, or Adobe Acrobat Reader is not recognizing the PDF file type.

Solution

  1. Try right-clicking on the document link and select "Save Target As..." to save the document to your computer and then open it from where you saved it.  Note: Make a note of where you save the document.  We suggest saving it to your Desktop for easier retrieval.
  2. Check in the Add/Remove Programs module in Control Panel and see what version of Adobe Reader you have and to see if there is more than one version listed.
    1. Click on the [START] button on the Task Bar and select [Control Panel].
    2. Click on the [Add/Remove Programs] in the Control Panel.
    3. Check for both Adobe Reader and Acrobat Reader in the list.
    4. Right click on the Adobe items and [Uninstall] them.
    5. Go to www.adobe.com and download the latest version of Adobe Reader. Note: If you do not want the extra downloads make sure to uncheck the boxes under [Also Download:] before downloading.
    6. Install Adobe Reader and try opening the document again.
    7. If you are still having problems, please contact Technical Support at buffalo@ce21.com   or (877) 602-9877.

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