1. Confirm that sound is available on your computer
2. Please try closing the viewer tab, returning to your online account and launching the viewer once more.
3. Test audio from other flash videos at another site like www.youtube.com.
4. If you are still having issues hearing the audio and you are using a work computer, please contact your IT Administrator for additional help. If you have audio working on other sites, you can contact Technical Support at 877-602-9877 or firstname.lastname@example.org. If you have followed all of the above steps and you still do not have audio working on your computer for any website audio, you may need to consult with a computer repair service.
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