Cancellation Policy


Live (In-Person, Online, and Hybrid) Trainings – Half and One Day: Full payment is due by the start of training. Participants may cancel by contacting the Office of Continuing Education by phone or email up to 10 business days prior to a training and receive a refund or a gift card minus a $50 processing fee.

Participants who cancel a half-day training (less than 5 hours) less than 10 business days prior to the training will receive a refund or a gift card minus a $50 processing fee. No gift cards or refunds will be issued within 24 hours of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.

Participants who cancel a one-day training (5 hours or more) less than 10 business days prior to the training will receive a gift card minus a $50 processing fee or a refund of 50% of their registration fee. No gift cards or refunds will be issued within 24 hours of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.

Live (In-Person, Online, and Hybrid) Training – Multi-Day: There is a $50 non-refundable deposit for all multi-day trainings. Full payment is due by the start of training. Participants may cancel by contacting the Office of Continuing Education by phone or email up to 30 calendar days prior to a training and receive a refund or a gift card minus a $50 processing fee and the $50 non-refundable deposit.

Participants who cancel less than 30 calendar days prior to the training will receive a gift card minus a $50 processing fee and the $50 non-refundable deposit or a refund of 50% of their registration fee. No gift cards or refunds will be issued with 5 or less business days’ notice before the start of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.

Online Training: Participants have up to 72 hours from purchase to contact the Office of Continuing Education by phone or email and request a refund for an online course.

Gift Cards: Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.

Substitute Attendance: If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.

Late Policy: Participants should plan on arriving prior to the start of the training to allow time for sign-in, registration, and training introductions. Participants arriving 20 minutes or more after the scheduled start time or departing 20 minutes or more prior to the scheduled end time will not receive any Continuing Education Credit and/or certificates associated with the training.  

Check Refunds: Any refund requests for a check payment may take up to 2 – 4 weeks to process. 

UB Cancelled Trainings: If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full.
Please be aware that if the University at Buffalo is closed the training may still be taking place. Please contact the Office of Continuing Education if you have any questions or concerns regarding whether or not a training is still being held. 

Please email sw-ce@buffalo.edu or call 716-829-5841 for cancellations.


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