Live (In-Person, Online, and Hybrid) Trainings - Half and One Day
Full payment is due by the start of training. Participants may cancel by contacting the Office of Continuing Education by phone or email 10 or more business days prior to a training and receive a refund or a gift card minus a $50 processing fee.
Participants who cancel a half-day training (5 hours or less) less than 10 business days prior to the training will receive a gift card minus a $50 processing fee. No gift cards or refunds will be issued within 24 hours of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Participants who cancel a one-day training (more than 4 hours) less than 10 business days prior to the training will receive a gift card minus a $50 processing fee OR a refund of 50% of their registration fee. No gift cards or refunds will be issued within 24 hours of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Live (In-Person, Online, and Hybrid) Trainings - Multi-Day
There is a $50 non-refundable deposit for all multi-day trainings. Full payment is due by the start of training. Participants may cancel by contacting the Office of Continuing Education by phone or email up to 30 calendar days prior to a training and receive a refund or a gift card minus a $50 processing fee and the $50 non-refundable deposit.
Participants who cancel less than 30 calendar days prior to the training will receive a gift card minus a $50 processing fee and the $50 non-refundable deposit or a refund of 50% of their registration fee. No gift cards or refunds will be issued with 5 or less business days’ notice before the start of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Gift Cards
Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.
Loyalty Reward Points
Participants who request a refund will forfeit any Loyalty Reward Points they may have received from that purchase. Participants who request a refund on a purchase paid for with Loyalty Reward Points will have those rewards credited back to their account within 5 business days of the refund being processed.
Substitute Attendance
If a registered participant is unable to attend a training and would like another individual to attend in their place the Office of Continuing Education must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.
Check Refunds
Check refunds may take up to 4 weeks to process.
UB Cancelled Trainings
If the Office of Continuing Education cancels a training, participants will be notified via email and refunds will be paid in full. Please be aware that if the University at Buffalo is closed the training may still be taking place. Please contact the Office of Continuing Education if you have any questions or concerns regarding whether or not a training is still being held.
Please be aware the standard business hours for the Office of Continuing Education are Monday – Friday 9:00am to 4:30pm. Any requests made outside of these days and times will default to the next business day.
Please email sw-ce@buffalo.edu or call 716-829-5841 for cancellations. Thank you.